Information We Collect

If you reach out regarding corporate floral arrangements or gift services, we gather data you choose to share. This covers your name, company name, email, phone, delivery locations, and any particular specifications for your floral requests. Payment details are collected when you place orders and are securely handled by our payment partners.

For corporate clients, we might obtain extra business information like company registration data, preferred delivery timelines, and budget considerations to tailor our service to your organization's needs.

When you visit our site, some technical details are gathered automatically, such as your IP address, browser category, device specs, and navigation path. We use this information to enhance site performance and learn how visitors discover our offerings.

How We Use Your Information

We primarily use your personal data to complete orders and deliver outstanding service, including order processing, arranging deliveries, crafting tailored bouquets, and keeping you informed about your service needs.

We also analyze information to enhance our offerings and website experience, helping us identify which corporate floral services matter most to clients and how we can better support the business sector in United Kingdom.

Information Sharing and Disclosure

Lilac Field Bank respects your privacy and does not sell personal data to third parties. We disclose information only when required to deliver our services or when legally obligated.

We may share essential data with trusted service partners who assist in running our operations, such as delivery couriers, payment processors, and tech service providers. These partners are contractually bound to safeguard your information and use it solely for the services they perform for us.

We may reveal information when compelled by law, a court order, or government demand. We may also share to safeguard our rights, property, or safety, as well as that of customers and staff.

Data Security Measures

We treat the protection of your personal details with utmost importance and employ suitable technical and organizational safeguards to shield it. This covers safe data storage, encrypted communications, and restricted access to personal information within our organization.

Although we deploy robust security measures, no method of online transmission is absolutely secure. We continuously refine our security practices to defend against evolving threats.

Your Privacy Rights

You hold important rights regarding your personal information. Depending on applicable laws, you may be entitled to access, correct, delete, or limit the use of your personal data.

To exercise these rights, please reach out to us using the contact details at the end of this policy. We will respond within a reasonable timeframe in line with applicable law.

Data Retention

We keep personal information only as long as needed to deliver our services and comply with legal obligations. Retention timelines vary by data type and the purpose for which it was collected.

Cookies and Website Tracking

Our site uses cookies and similar technologies to improve your browsing experience and understand how visitors interact with our site. Cookies help us remember your preferences and evaluate site performance.

You can adjust cookie preferences via your browser settings. However, turning off certain cookies might affect how the site works. For full details on our cookie practices, please review our Cookie Policy.

Third-Party Links

Our site may include links to third-party websites or services. This privacy policy covers only Lilac Field Bank and our site. We are not accountable for the privacy practices of external sites.

We invite you to check the privacy policies of any third-party sites you access through links on our site.

Policy Updates

We might periodically revise this privacy policy to reflect changes in our practices, offerings, or legal obligations. If major changes occur, we will adjust the "Last Updated" date shown at the top of this policy.

We invite you to review this policy from time to time to stay informed about how we safeguard your privacy.

Reach Out About Privacy

If you have questions about this privacy policy, wish to exercise your privacy rights, or have concerns regarding how we manage your information, please reach out to us.